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Bellevue WA Full Time Posted: Friday, 12 January 2018
Applicants must be eligible to work in the specified location

Requisition ID: 171072
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the Back Office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Job Overview: Responsible for managing active implementation projects for the web-based, online applications of Concur Travel, Concur Travel & Expense, TripLink, and Risk Messaging. Complete complicated, multi-national implementations within aggressive timeframes while consistently delivering exceptional levels of work quality and client and agency satisfaction. In addition, the candidate is responsible for managing Service Requests related to the Service Administration product.


  • Work with clients and agency resources to identify key business requirements and configure the Concur Travel application to meet those requirements
  • Configure Concur Travel for integration to Concur Travel & Expense, and perform knowledge transfer to the client for effective use of Concur Travel & Concur Travel & Expense
  • Configure TripLink and perform knowledge transfer to the client for effective use of TripLink
  • Configure Risk Messaging for integration to Concur Travel & Expense, and perform knowledge transfer to the client for effective use of Risk Messaging
  • Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner
  • Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure department NPS scores and ARR are achieved.
  • Define and execute all types of Concur Travel project implementations
  • Ensure completion of deliverables, managing schedules and meeting milestones
  • Gather information from customers, evaluate their needs and create implementation solutions
  • Manage project status meetings and communicate project status
  • Provide single conduit into Concur resources for Partner project manager during deployment
  • Contribute to the development of templates and standard deployment documentation
  • Address and resolve Client requests related to Service Administration


Education, Experience & Training required:

  • Four-year degree or equivalent experience.
  • 2+ years experience in project management in a high tech industry, preferably with hosted web-based software.
  • Prior travel industry, online booking tool, and/or GDS experience preferred.

    Job Specific Specialized Knowledge & Skills:

  • Successful experience working directly with customers to resolve implementation issues.
  • Demonstrated knowledge of project management tasks in application implementation environment.
  • Effective communication skills.
  • Demonstrated ability to prioritize and manage workflow to meet deadlines.
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.
  • Excellent organizational and planning skills.

Value Competencies

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity

    Critical Performance Competencies:

  • Accountability
  • Listening
  • Attention to Detail
  • Planning and Organization
  • Communication and Influence
  • Adaptability/Flexibility
  • Decisiveness/Judgment
  • Intelligence
  • Tenacity

Working environment (where major activities are carried out):

  • Indoors in an office or control room
  • Home office

Working hours:

  • 45+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
  • Flexibility in working hours may be required to meet client obligations


  • Ability to Travel approximately 20% of the time


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: (see below) or (see below), APJ: (see below), EMEA: C (see below) ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: Virtual - USA

Bellevue WA, United States of America
1/12/2018 10:40:42 PM

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